Brown Isabella Turn Lock Crossbody Purse

Refund Policy- Michigan Custom Craftworks LLC

Refund Policy

Michigan Custom Craftworks, LLC strives to give you 100% satisfaction when shopping with us. In the event you are not satisfied with your purchase, you may return your purchase within 14 days. A copy of the original receipt is required and must be sent back with your product in the original packaging unaltered in anyway. Certain restrictions apply. Purchases placed over the phone or special custom orders, and on sale clearance merchandise are non-refundable and no returns will be accepted.

 

Return Policy Definitions:

Each product has a return policy detailed on its product page under disclaimers. Below is more in-depth information regarding the meaning of those terms: Click the Learn more button now.

 

I. “14 Day Return Policy”- Learn More Disclaimers:

• An original receipt is required.
• Pre- authorization is required for all products returned through mail must be submitted on website return policy form first.
• Items must be in the original packaging.
• Items must not be used, or leather altered in any way.
• Returns that are accepted are subject to a $30.00 restocking fee that may be charged to your account.
• Customers are responsible for paying return shipping, at their own costs to return the item.

“Not Returnable”

Items under this policy are not eligible for returns, all sales are final. Shipping fees related to special order items are not refundable. Items under this policy include but are limited to:

• Clearance Items
• Discontinued Items
• Final Sale Items
• Special Order Items (Custom Craft, Name Engraving etc.)

II. Michigan Custom Craftworks, LLC- Custom Leather Work Policy:

• All Custom Leather Work Request- require a written “Yes” in email inquiry.
• An Invoice of 50% of the total amount excluding sales tax and shipping cost will be sent to the customer in a email as a secured down payment received before any custom leather work is started.

Return Procedure

Contact us online, email us at micustomcraftworks@gmail.com, to initiate a return for items ordered online. If, we are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item shipped outside the United States.

III. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and refunded to the original form of payment.

Refunds for purchases made by credit card will be refunded to the credit card used in the original transaction. Once the refund is processed, it can take 5-7 days for your bank to release the funds. In the event we are unable to process the refund to the original credit card, the refund will be issued to a Visa debit gift card.

Missing or Damaged Items

If your package arrives and there is product damage during transit, or an item was incorrect or missing, we recommended reaching out to our Customer Service Team immediately to get the issue corrected. You will need to provide the following items to open a claim for damaged goods:

• Order number.
• Items and quantity of leather products that were damaged.
• Pictures of the damaged package and all damaged product to be included in the claim.

You will need to provide the following items to open a claim for incorrect or missing items:

• Order number
• Items missing
• Items that were incorrect if applicable.

Please note that you have 5 days from the time the package is marked delivered to contact our Customer Service Team and open a claim to get this corrected. Michigan Custom Craftworks, LLC is not responsible for replacing missing or damaged items if a claim is not filed within this 5 day timeframe.

 

 

 “Michigan Custom Craftworks General Shipping Terms”:

• Non-contiguous US States and territories like Hawaii and Alaska are excluded from free shipping promotions and are subject to different shipping flat rates. See the checkout page for the current shipping rates.
• Some Large or heavy orders do not qualify for shipping promos. If your order does qualify for a shipping offer, a customer service representative will contact you with a new shipping quote.
• Free shipping on orders over $99.00 anywhere only in the lower US 48 States.
• Free shipping threshold promotions may be discontinued at any time without notice.
• Orders shipped to PO Box or APO addresses may take 2-4 weeks to arrive due to USPS delays.
• Orders may take up to 5-7 days to process through our warehouse.

“Special Order Shipping Terms”: Under Learn More Button

• Special order items ship directly from the supplier to your door and are subject to different shipping procedures and policies. Please refer to the list for more information.
• Special (Custom Order Shipping Terms):
• It may take up to 24 hours to receive your shipping confirmation.
• Shipping on Custom order items are non-refundable.
• Additional shipping charges may apply for Special Order Items.
• Shipping times will vary by destination.

 

“Privacy at Michigan Custom Craftworks”

Privacy Policy & Terms Condition:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from micustomcraftworks.com website. 

 Personal information we collect:

When you visit the Micustomcraftworks.com website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred to you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies: 

 “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

“Log Files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “Tags”, and “Pixels”, are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

Michigan Custom Craftworks uses cookies to collect information around abandoned, an SMS message will be sent as a reminder. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.  Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Michigan Custom Craftworks LLC uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an email message will be sent as a reminder.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate busine ss interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at micustomcraftworks@gmail.com or by mail using the details provided below: